Terms and Conditions
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website / marketing material are and will remain the property of Julian Garner Headwear. We will treat any infringement of these rights seriously.
SIZE
Each headpiece is made on a 22.5" block (the average ladies head size).
WEAR
It is traditional for a lady to wear her headpiece on the right hand side of her head.
The hat elastic goes under the nape of the head.
It is recommended that hats with wire feet are worn with an up-do for security,however, this is not essential.
Adjust the malleable wire feet to fit close to your head.
The label on the inside is the centre back of the headpiece.
CARE
Julian Garner Headwear is not suitable for wet conditions.
Wool felt hats and headpieces have been given a coat of water repellent incase you are caught in the rain without an umbrella.
If your wool felt product gets wet then simply pack the crown with tissue paper and allow to dry naturally.
Misshapen hats can be easily reshaped, please get in contact via email - JulianGarnerHeadwear@yahoo.com - to organise this.
Store in hat box protecting the whole headpiece with tissue paper in a cool, dry place away from direct heat and sunlight.
If headpiece becomes misshapen or stained seek professional services.
SHIPPING
Julian Garner Headwear delivers goods via Royal Mail for UK deliveries, and alternative courier services for Rest of the World. When your parcel is delivered you will be asked to sign for it as proof of receipt.
Delivery Times and Prices
•UK Mainland: 2 to 3 working days
•EU and UK Islands: 5 working days
•Standard - £10.00
•Premium - £15.00
•International: 10 working days
•Rest of the World; please refer to the list of charges below:
PLEASE NOTE THAT IF THE DELIVERY CHARGE FROM THE ABOVE LIST, REST OF THE WORLD, WORKS OUT CHEAPER WE WILL PROCESS A REFUND.
•International: Delivery prices vary per order and per country depending on the size of the box required.
•All relevant import taxes and duties must be paid by you when the item is delivered.
•Unfortunately, we are not able to offer weekend or bank holiday deliveries.
RETURNS
Firstly, thank you for making a purchase from www.JulianGarner.com and for your support and belief in the label. We have endeavoured to make the returns process as simple as possible.
You can return or exchange any goods bought from us within 14 days from when you receive them.
If for any reason the product you purchased does not meet your expectations, we are happy to offer an exchange or refund where possible, provided a Returns Number is requested within 7 days of receipt and items are returned to Julian Garner Headwear within 14 days and meet the requirements below.
We regret that we are unable to offer refunds on products that have been made to order or customised. This policy does not affect your statutory rights.
•All returns must be in perfect condition and complete with their original tags still attached.
•To be eligible for a return, your item must be unworn, unmarked or undamaged and in the same condition that you received it. It must also be in the original packaging.
•A refund will be issued to the original card that was used for the purchase within 5 days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding shipping costs and any taxes or import duties incurred.
•If you are shipping an item over £50 (US$75), you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
•If you wish to have an exchange or report a faulty item please contact JulianGarnerHeadwear@yahoo.com
call +44 (0) 78 35 25 97 69
•If you have any questions, please email JulianGarnerHeadwear@yahoo.com
RETURNS ADDRESS
To return your product, you should mail your product to:
Julian Garner Headwear
3 Old Dover Works
Maidstone
Kent
ME16 8GY
We will email you on receipt of the goods to confirm that your return will be processed.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, less any taxes or import duties incurred.
Unfortunately, we are unable to refund shipping costs.
Refunds will be credited to the account or card used to originally purchase the items, usually within 5 working days.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Julian Garner Headwear via JulianGarnerHeadwear@yahoo.com.
EXCHANGES
Upon exchanging a product, you will be eligible to pay a new postage and packaging charge. As part of the returns process, you will be directed to our website where you will be able to pay securely online.
DISTANCE SELLING REGULATIONS
Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with Julian Garner Headwear at any time within the seven working days of the day after the day on which the customer receives the goods (the ''seven day cooling off period''). To cancel your contract within the seven day cooling off period please notify us in writing by email JulianGarnerHeadwear@yahoo.com or by post before the expiry of the cooling off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging and tags. If we receive notice of your cancellation of this order within the seven day cooling off period, we will refund the purchase price for that item together with any postage charge.
Made to order or customised goods are exempt from this cancellation right.
Please note that this is not a full statement of your rights under the Distance Selling Regulations.
HAT HIRE
We do not offer this service as of yet, however, if you are a Hat Hire Business that wants to stock Julian Garner Headwear please follow the below steps:
Choose the headwear you are wanting.
Checkout via the website.
Your headwear will be made and upon completion sent to you via your chosen shipping method.
Please refer to the above Terms and Conditions regarding returns, refunds, and exchanges.
PRIVACY POLICY
All customer’s personal details will not be passed onto any third parties.
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